Tailworks is committed to handling personal information responsibly, transparently and only for appropriate business purposes. This policy applies when you visit our website, contact us, enquire about Tailworks, become a customer or otherwise interact with us.
Who we are
Tailworks provides websites, online booking systems and related business infrastructure for dog grooming businesses.
For personal information collected directly for our own business purposes — for example when you contact us, enquire about Tailworks or become a Tailworks customer — Tailworks is normally the data controller.
Legal/business name:
[INSERT THE LEGAL NAME OF THE PERSON OR COMPANY OPERATING TAILWORKS]
Postal/business address:
[INSERT YOUR BUSINESS ADDRESS]
You can contact us about privacy matters at hello@tailworks.co.uk.
What personal information we collect
The information we collect depends on how you interact with Tailworks.
When you contact or enquire with us
- Your name.
- Your email address.
- Your business name, where provided.
- The subject and contents of your enquiry.
- Any other information you choose to include in correspondence with us.
When you become a Tailworks customer
We may collect information required to set up, operate and support your Tailworks service, including:
- Name and contact information.
- Business name and trading information.
- Business address, service area and opening hours.
- Services, prices and booking preferences.
- Branding, photographs, logos and business content you provide.
- Social media and website information.
- Google Business Profile information where relevant to the service.
- Booking, deposit and cancellation preferences.
- Support requests and correspondence.
- Payment and transaction-related records, although payment card details are generally handled by our payment provider rather than stored directly by Tailworks.
When you use our website
We may collect technical and usage information such as IP address, browser or device information, pages viewed, referral information, cookie choices and other information produced through website technologies where those technologies are enabled.
How we use personal information
We may use personal information to:
- Respond to questions, enquiries and support requests.
- Assess whether Tailworks is suitable for a prospective customer.
- Set up and provide Tailworks services.
- Build, configure, maintain and support customer websites and booking systems.
- Provide onboarding and customer service.
- Process payments, subscriptions and related administration.
- Manage our relationship with customers, schools, trainers and other business contacts.
- Keep appropriate business, financial and contractual records.
- Maintain the security, availability and performance of our website and systems.
- Understand how our website and services are used where permitted.
- Improve Tailworks products, processes and customer experience.
- Send marketing communications where we have an appropriate legal basis to do so.
- Comply with legal, regulatory, tax, accounting or other obligations.
- Establish, exercise or defend legal claims where necessary.
Our lawful bases for using personal information
UK data protection law requires us to have an appropriate lawful basis for each purpose for which we use personal information.
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries Handling questions from prospective customers or business contacts. | Legitimate interests and, where relevant, steps requested before entering into a contract. |
| Providing Tailworks Onboarding, building, maintaining and supporting services. | Performance of a contract or taking steps at your request before entering into a contract. |
| Business administration Record keeping, service improvement, security and ordinary business operations. | Legitimate interests, provided those interests are not overridden by your rights and interests. |
| Legal and financial records Tax, accounting and regulatory compliance. | Legal obligation and, where applicable, legitimate interests. |
| Optional marketing or technologies Where consent is required for a particular activity. | Consent, or another lawful basis where applicable and permitted by law. |
The appropriate lawful basis can vary depending on the specific circumstances. Where we rely on legitimate interests, we consider our interests against the impact on the individuals concerned.
Information belonging to our grooming customers and their clients
Tailworks customers may use websites, booking systems and other services that involve personal information about their own customers.
Where a grooming business decides why and how its clients' information is collected and used, that grooming business will normally be responsible for that processing as the controller.
Where Tailworks processes that personal information solely on the grooming business's instructions in order to provide a service, Tailworks may act as a processor or use another service provider acting as a processor or sub-processor, as appropriate.
A Tailworks customer should ensure that its own clients receive appropriate privacy information about how that grooming business uses their personal information.
Payments
Payments may be processed using a specialist payment provider such as Stripe. Payment providers process payment information under their own security and privacy arrangements.
Tailworks generally does not need to receive or store your full payment card number. We may receive transaction information such as payment status, amount, billing details, transaction identifiers and subscription information where necessary to administer your Tailworks account.
International transfers
Some technology and service providers used by online businesses operate or store information outside the UK.
Where personal information is transferred from the UK to a separate organisation in another country and UK data protection transfer rules apply, we take steps intended to ensure that an appropriate lawful transfer mechanism is available.
Depending on the circumstances, this may include reliance on UK adequacy regulations, approved contractual safeguards or another permitted mechanism.
How long we keep personal information
We do not aim to keep personal information for longer than is reasonably necessary for the purpose for which it was collected.
Retention periods vary depending on the information and our relationship with you. We may consider:
- Whether you are an active customer.
- Whether information is needed to provide or support a service.
- The need to retain business and financial records.
- Legal, tax or accounting requirements.
- The limitation periods applicable to possible legal claims.
- Security, fraud prevention and dispute resolution needs.
When personal information is no longer required, we aim to delete, anonymise or otherwise dispose of it appropriately.
How we protect personal information
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.
These measures can include access controls, reputable service providers, secure account practices, encryption where provided by our platforms, appropriate backups and limiting access to information where reasonably possible.
No online system can be guaranteed to be completely secure, so we encourage customers not to send passwords, full card details or other unnecessarily sensitive information through ordinary contact forms or email.
Marketing communications
Tailworks may occasionally communicate with prospective or existing customers about relevant Tailworks services, information or updates where permitted by law.
Where consent is required, we will seek it. Where another lawful basis applies, we will still respect applicable direct marketing rules and your right to object.
You can ask us to stop sending direct marketing communications at any time by using an unsubscribe option where provided or by contacting hello@tailworks.co.uk.
Service communications that are necessary to operate an account or fulfil our contract with you are different from optional marketing messages.
Your data protection rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:
- Ask for access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase personal information in certain circumstances.
- Ask us to restrict how information is used in certain circumstances.
- Object to certain uses of personal information.
- Receive certain information in a portable form where the right to data portability applies.
- Withdraw consent where processing relies on your consent.
These rights are not absolute and different rules can apply depending on the circumstances.
To exercise a right, contact us at hello@tailworks.co.uk. We may need to verify your identity before acting on a request.
Questions or complaints
If you have a concern about how Tailworks has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find current information about contacting the ICO at ico.org.uk .
Children's information
Tailworks is a business-to-business service and is not intended to be used directly by children.
We do not knowingly seek to collect personal information from children through the Tailworks marketing website. If you believe a child has provided information to Tailworks directly in error, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Tailworks, our technology, legal requirements or the way we handle personal information.
When we make changes, we will update the date shown at the top of this page. Where a change is particularly important, we may also provide additional notice where appropriate.
Contact Tailworks
If you have a question about this Privacy Policy, your personal information or your data protection rights, contact us.
Privacy questions
Email us and we'll help with your enquiry.
Email: hello@tailworks.co.uk
Legal/business name: [INSERT LEGAL BUSINESS NAME]
Postal/business address: [INSERT BUSINESS ADDRESS]